Privacy Policy

Last updated: 2 November 2026 · Operated by Nexra LLC

1. What we collect

• Account data — name, email, company name, billing country, and authentication data.
• Billing data — credit purchases and invoices. Card details are handled by our payment processor; we do not store full card numbers.
• Usage data — request timestamps, token counts, model used, latency, status codes, and API key identifiers.
• Technical data — IP address, user agent, and basic device information for security and abuse prevention.

2. Request content

API request bodies are processed to serve the request. We retain request and response content only as needed for abuse investigation and debugging, for up to [30] days, unless a longer period is required by law or by an active investigation. Account-level logs exclude prompt content by default.

3. How we use data

• Provide, operate and secure the Service;
• Meter usage and issue invoices;
• Detect abuse, fraud and terms violations;
• Respond to support requests.

We do not sell personal data, and we do not use your request content to train models.

4. Sharing

We share data with processors that help us run the Service — hosting, payment processing, email delivery, and error monitoring — under contracts that limit their use of it. We may disclose data where required by law or to protect the rights and safety of users and the public.

5. Retention and security

Account records are kept while your account is active and for as long as needed to meet legal and accounting obligations. Access is restricted, credentials are hashed, and traffic is encrypted in transit.

6. Your rights

Depending on your jurisdiction, you may request access to, correction of, or deletion of your personal data, and object to certain processing. Requests: [email protected].

7. Cookies

The marketing site uses only essential cookies. The dashboard uses a session cookie to keep you signed in.

8. Changes

We will post material changes on this page and update the date above.